Return and Refund Policy
General Returns Policy
All returns must be postmarked within 7 days of the payment date.
Initiating a Return
- Submit a return request through our dedicated customer support portal.
- Provide your order number and a brief explanation of the reason for your return.
- We will review your request and furnish instructions on how to return your product.
Refund Policy
Full Refund: If you find your IPTV service unsatisfactory, you can cancel your subscription and receive a full refund within 7 days of purchase.
Partial Refund: Cancellation after 7 days may qualify for a partial refund per the following schedule:
- Refund requests from 7-14 days: 50% of the purchase price will be refunded.
- Refund requests from 14-30 days: 25% of the purchase price will be refunded.
- Refund requests after 30 days: No refund will be issued.
Return Shipping Costs
Customers are responsible for covering all return shipping costs.
Exceptions to Refund Policy
The following types of returns are not eligible for a refund:
- Returns made after the 7-day return period has expired.
- Returns for damaged or defective products resulting from customer misuse or abuse.
- Returns for products that have been modified or altered.
- Returns for products used for more than 30 days.
Refund Process
Upon receiving your returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any inquiries regarding our refund and returns policy, please feel free to reach out to us.
